This is the agreement between you and RunSmooth AI Solutions LLC when you buy from me — an AI receptionist plan, a website build, the care plan, or some combination. I've written it the way I'd explain it on the phone: no dense blocks, no jargon, and no traps buried in the back half.
These terms are between you (the business buying the service, "you" or "Client") and RunSmooth AI Solutions LLC, a California limited liability company based in Santa Clarita, California ("RunSmooth," "I," or "me").
RunSmooth is a one-person company. The person who sells you the service is the same person who builds it, maintains it, and answers the phone when you call. There is no support queue and no account manager.
You agree to these terms when you pay for a plan or a project, or when you begin using the service — whichever happens first. If you're agreeing on behalf of a business, you're confirming you have the authority to bind that business.
For a website build, the written quote I send you is part of this agreement. Where the quote and these terms disagree about scope, price, or what's included, the quote governs.
If you don't agree to these terms, don't buy. If you've already bought a receptionist plan and you don't agree, tell me inside your first month and I'll refund you as described in section 09.
I sell a few different things, and they don't all work the same way. This document is split so you can tell which rules apply to you:
Section 22 covers what happens when you buy a receptionist and a website together. Sections 23 through 32 apply to everything.
The receptionist is refundable in its first month. A website build is not. A receptionist is software I can switch off; a website is hours of my time that are already spent by the time you see it. The deposit protects those hours.
RunSmooth builds and operates an AI phone receptionist for your business. Depending on your plan, that includes answering inbound calls around the clock, answering questions about your business, qualifying callers, booking appointments on your calendar, transferring live calls, and sending you written summaries and transcripts.
The plans are The Front Desk and The Whole Job. What's included in each is listed on the pricing page at the time you purchase, and that description is part of this agreement.
The service is configured specifically for your business. I write the script, tune the voice, connect it to your calendar, and test it before anything touches your live phone line. You get to hear it and approve it before it goes live.
The service only works if I have accurate information about your business. You agree to:
If the information you give me is wrong, the AI will confidently repeat it to your customers. I can fix a script in minutes, but I can't know something changed unless you tell me.
Every plan has a one-time setup fee, charged when you sign up, and a recurring monthly fee. The setup fee covers the build: discovery, script writing, voice tuning, calendar and booking integration, full testing on a live line, revisions until you approve it, and tuning after go-live.
Every plan is billed monthly, including the 12-month term. Committing to a term lowers your monthly rate — it does not mean paying the whole term up front.
| Plan | Term | Monthly | Setup (one-time) |
|---|---|---|---|
| The Front Desk | Month-to-month | $1,000 | $1,499 |
| The Front Desk | 6 months | $900 | $1,499 |
| The Front Desk | 12 months | $850 | $1,199 |
| The Whole Job | Month-to-month | $1,500 | $2,499 |
| The Whole Job | 6 months | $1,350 | $2,499 |
| The Whole Job | 12 months | $1,275 | $1,999 |
The setup fee is the only thing charged when you sign up. Your monthly subscription does not begin at signup and does not begin at go-live either. It begins one calendar month after the service goes live on your phone line, and recurs on that same date every month after.
Go live on February 5th and your first monthly charge is March 5th. You will have had a full month of working service before you pay for any of it.
If the service goes live on a date that doesn't exist in the following month — the 31st, for example — your billing date is the last day of that month, and it stays on that day going forward.
Usage overages, if you have any, are invoiced separately after the fact as described in section 07. Payments are processed by Stripe; RunSmooth does not store your card or bank details.
If a payment fails, I'll reach out before anything is interrupted. If a payment remains unpaid for more than 10 days after I've notified you, I may suspend the service until it's resolved.
Each plan includes a monthly pool of answered minutes: 1,000 minutes on The Front Desk and 1,500 minutes on The Whole Job. Minutes reset each billing month and don't roll over.
Past your included minutes, additional answered minutes are $1.00 per minute, invoiced separately after the fact. I will contact you before you approach your limit — you will not be surprised by an overage charge.
The 6 and 12-month rates are lower because of the commitment. That lower rate is earned by finishing the term.
Cancel any time. Leave before your term is up and your rate reverts to month-to-month for the months you used — I invoice the difference. Nothing is owed if you cancel inside your first month.
Worked example: you take The Front Desk on a 12-month term at $850/mo with a $1,199 setup fee. You cancel after two months of live service. You paid $2,899 — the $1,199 setup plus two months at $850. At month-to-month rates that same period would have cost $3,499 — a $1,499 setup plus two months at $1,000. You'd be invoiced $600 — the difference, and nothing more.
This is the entire consequence of ending a term early. You are not obligated to pay out the remaining months, and there is no early termination penalty beyond giving back the discount you received.
That invoice is due within 15 days. If your cancellation falls inside the first-month money-back window described in section 09, the guarantee controls and you owe nothing at all.
Your first month begins the day the receptionist goes live on your phone line — not the day you paid. Setup, testing, and tuning happen on my time.
It runs from that go-live date to the same date the next calendar month. Go live on February 5th and February 5th through March 5th is your window. Cancelling on the cutoff date itself counts as inside the window.
If you decide inside that window that it isn't earning its keep, tell me and I'll refund your setup fee and your first monthly bill will never be issued. Because billing runs a month behind, the setup fee is normally the only money you've paid at that point — so cancelling inside your first month costs you nothing.
This applies whether you're month-to-month or on a term, and it comes before section 08: cancel inside your first month and nothing reverts to month-to-month rates and nothing gets invoiced.
To use the guarantee, email me at CRivera@RunSmoothAI.com on or before your cutoff date. Refunds are issued to the original payment method and typically appear within 5–10 business days depending on your bank.
The guarantee covers the receptionist not working out. It does not cover overage charges for minutes already used, or third-party costs already incurred on your behalf, such as carrier registration fees for a business texting number. It does not apply to website builds at all — see sections 16 and 18.
On a month-to-month plan, cancel any time. Email me and I'll stop the service — no retention calls, no hoops.
Because billing runs a month behind the service, cancelling means you'll be invoiced for the month you've already used, along with any overage minutes. You are not billed for time after you cancel, and there is nothing to refund because you haven't prepaid anything.
On a term plan, cancel any time as well; section 08 covers what that costs.
I choose who I work with. I can decline to take on a business before work starts — if that happens after you've paid, you get a full refund and we part friendly. This is always about the work or the conduct, never about who you are.
I can also end the agreement, effective immediately, if: you don't pay and don't respond; you use the service for something illegal, deceptive, or harmful; calls or messages on your behalf are used to harass or defraud people; you're abusive toward me; or I determine the service isn't a fit for how your business operates. If any of that ends the agreement, amounts already owed stay owed.
If I end it for any reason that isn't on that list — including deciding to wind down the business — I won't invoice you for the month in progress, and for anything half-built, the deposit rules in section 18 apply.
You can move from The Front Desk to The Whole Job at any time. You'll pay the price difference going forward, and you will not be charged a second setup fee — the build you already paid for stays built.
There is a one-time upgrade fee of $1,000. That isn't a second setup fee; it's the cost of the work The Whole Job adds on top of what you already have — registering your business texting number with the carriers, building the reminder and review-request flows, and wiring the reporting. It's charged once, when you upgrade, and it's the same $1,000 no matter what you originally paid to set up.
Business texting number registration begins the day you upgrade. Carrier approval can take several weeks; everything else on the upgrade goes live right away.
You can also move onto a longer term to lower your rate. The new rate begins the month you switch and holds for the length of the new term, subject to section 08 if you leave early.
Plan and term changes are handled by contacting me directly.
Calls handled by the service are recorded and processed by AI. At the start of every call, the AI discloses that the call is recorded and AI-assisted. California law requires this, and I'd do it regardless.
You are the business receiving these calls, and recordings of your calls are your business records. By using the service you authorize RunSmooth to record, transcribe, store, and process calls to your line for the purpose of delivering the service.
You're responsible for making sure recording calls to your line is permitted for your business and industry. If you're in a regulated field — healthcare, legal, financial services — tell me before we go live so the configuration accounts for it. RunSmooth's standard service is not configured for HIPAA compliance and no business associate agreement is in place unless we've signed one separately.
The Whole Job plan includes a registered business texting number. Carrier registration is required by law before business texts can be sent, it's handled by me on your behalf, and it can take several weeks. Everything else on your plan goes live while registration clears.
Texts are only sent to people who have provided their number to your business and have consented to be contacted. You agree not to use the texting features for unsolicited marketing, purchased lists, or any message that would violate the Telephone Consumer Protection Act or carrier rules. Every message honors STOP and opt-out requests automatically.
If carriers reject or revoke your registration because of how the number is used, I may suspend texting features until it's resolved.
The same goes for the receptionist itself — it answers your line for your customers. It's not a tool for outbound solicitation, and where you control what it says or who it contacts, staying inside recording-consent and AI-disclosure laws for those choices is on you.
This is not an emergency service. The AI does not call 911, does not dispatch emergency responders, and is not a substitute for emergency services. Do not represent it to your customers as an emergency line.
The AI answers questions about your business based on what you've told me. It does not provide legal, medical, financial, or other professional advice, and it is configured to say it doesn't know and offer a callback rather than guess.
The AI can make mistakes. It may mishear a name, misunderstand a request, or book something incorrectly. Written summaries and transcripts after every call exist so you can catch those. Review them.
A website build is a one-time project, not a subscription. I design, write, build, and launch a custom site for your business by hand.
What's in your build is defined by the written quote I send you before any work starts. A standard five-page build includes the pages we agree on, mobile-first layout, booking connected to your live calendar, copywriting, domain and hosting setup, analytics, and launch.
Additional pages are quoted individually, because a simple content page and a booking or service-area page aren't the same amount of work.
Revisions cover the scope in your quote. There's no cap on how many rounds we go — the site doesn't launch until you approve it. But new pages, new sections, or work outside the agreed scope are quoted separately rather than folded in for free. If you're unsure which side of that line something falls on, ask me before I build it and I'll tell you straight.
Website builds start at $4,999 for a five-page site. The final price depends on scope, and you get a fixed quote before anything starts. That number doesn't move once we begin.
Half the quoted price is due up front, and that deposit is non-refundable once I begin building. On a $4,999 build that's $2,500 to start and $2,499 at launch.
The deposit buys my time. By the time you see a finished site, those hours are already spent, which is why they aren't refundable.
The remaining half is invoiced when you approve the finished site, is due within 15 days, and the site goes live once payment clears. Once you've paid the balance and the site is live, that payment is non-refundable as well.
There is no money-back guarantee on a website build. The first-month guarantee in section 09 applies to the AI receptionist only.
Website work is invoiced directly. Payments are processed by Stripe; RunSmooth does not store your card or bank details.
Nothing launches until you approve it. You see the finished site, you tell me what to change, and we keep going until you're happy with it. There is no round limit.
Once you approve, three things happen in order: I invoice the balance, you pay it within 15 days, and the site goes live once that payment clears. Nothing goes live before it's approved and nothing goes live before it's paid.
Approval means the site is finished as far as this agreement is concerned. Changes after that are handled through the Website Care Plan or hourly work, described in sections 19 and 20.
I need things from you to finish a build — content, photos, logins, decisions. If I'm waiting on you, the timeline pauses rather than the scope shrinking. Your deposit stays earned while we wait.
If you go quiet, the project pauses. A build needs your content, your feedback, and your approvals. If I've asked for one of those and heard nothing for 14 days, I'll check in twice more. After 30 days of silence the project goes dormant — it comes off my active schedule and my time moves to clients who are responding.
Waking a dormant project up costs $500. That's a restart fee, not a penalty — it covers re-loading the whole project into my head and re-slotting you into the schedule. A project dormant for more than 6 months is closed: the deposit is used up per section 18, and starting again means starting as a new project at current pricing.
The clock only runs on silence. "I need three weeks to get you photos" is communication, and communicated delays don't trigger any of this.
You can walk away from a website build at any point. Here's exactly what that costs:
You will never be chased for the second half of a site you didn't want. The deposit is the whole of your exposure, and that's the trade: it's non-refundable, and it's also the ceiling.
If I'm the one who can't finish — I take on something I shouldn't have, or something happens on my end — I refund the deposit. That's on me, not you.
If you've also bought a receptionist as a bundle, read section 22, because walking away from the website changes what you owe on the receptionist.
The Website Care Plan is $200 per month, optional, and you can add it at launch or later. Your site is yours and works without it.
It includes:
The two included hours do not roll over. They're use-it-or-lose-it each month. Hours don't accumulate and unused time isn't credited or refunded.
The care plan is billed monthly for the month you've already used, the same way the receptionist works. Cancel any time and you'll be invoiced for that month.
A partial month is invoiced at the full $200. There's no proration and no refunds, because the monitoring, backups, and reporting ran for that month either way.
Edits under the care plan mean changes to existing content and pages. New pages, redesigns, or new functionality are quoted as their own project.
If you'd rather not carry a monthly plan, my time outside the care plan is $150 per hour, sold in four-hour blocks at $600, paid up front.
You're buying the block, not the individual change. A single ten-minute edit draws from a block you've bought; it does not cost ten minutes' worth of money. If you don't have a block, you buy one.
Time is billed in 15-minute increments, with a 15-minute minimum per request. A seven-minute edit draws fifteen minutes from your block; fifty-three minutes of work draws an hour. This keeps the maths simple and your remaining balance readable. The same increments apply to care plan hours and to any hourly work past your included time.
Blocks are good for one year from the date of purchase. Unused hours expire at that point and are not refunded or extended.
For comparison, the care plan's rate after your included hours is $100/hr. If you expect to need me regularly, the plan is cheaper. If you expect to need me once a year, the block is.
Workflow optimization covers anything that isn't a receptionist plan or a website build — helping you pick and implement the right tools, or designing custom software around how your business actually works.
Every engagement is quoted individually in writing. The written quote or proposal I send you is part of this agreement. It sets the scope, the price, the schedule, and what counts as finished. Where the quote and these terms disagree about any of those, the quote governs.
How it's paid. Payment terms are set in your quote. Unless the quote says otherwise, work is paid half up front and half on delivery, and that deposit is non-refundable once I start — for the same reason a website deposit is. It buys hours of my time, and those hours are spent whether or not you end up using what I build.
There is no money-back guarantee on workflow optimization or custom software. The first-month guarantee in section 09 applies to the AI receptionist only.
What you own. Custom software or configurations I build specifically for you are yours once you've paid in full. What stays mine is the underlying tooling and methods, and anything I'd built before we started or would build for anyone else — the same split described in section 25.
Ending it. Either of us can end an engagement with written notice. You pay for the hours worked up to that point plus anything already committed on your behalf. Anything you've already paid for and received is yours to keep.
If you buy a website build and an AI receptionist together, I waive the receptionist setup fee entirely. The specifics are agreed on our call and written into your quote.
The waiver applies to website builds of $4,999 or more. Smaller projects don't qualify. The waived setup fee is worth up to $2,499, so the website has to be a real build for the trade to make sense.
The waiver exists because you're buying both. If one side falls away, here's what happens:
A setup fee that becomes due this way is still covered by section 09. Your first-month window runs from the day the receptionist goes live, so if you pay that fee and then cancel the receptionist inside its first month, you get it back.
A setup fee that becomes due is invoiced when the website build stops, and is payable within 15 days.
Running the service means handling information about your business and your callers: names, phone numbers, appointment details, call recordings, and transcripts. For a website, it also means your content, photos, and any analytics the site collects.
That information is yours. I use it to operate and improve your service and for nothing else. I do not sell it, rent it, or share it with anyone outside the vendors listed in section 24 who need it to make the service work.
If you cancel, you can request an export of your call records and transcripts within 30 days. After 90 days from cancellation, I delete your data from systems under my control.
How this website itself handles information about visitors — what the checkout collects, analytics, cookies — is covered in the Privacy Policy, which sits alongside these terms.
The service is built on top of third-party platforms including voice AI providers, telephony carriers, calendar systems, web hosts, and payment processors. I choose them carefully, but I don't control them.
I aim for the receptionist to answer every call, and it's designed with no busy signal and simultaneous call handling. I can't guarantee uninterrupted service. Outages at an upstream provider, at your phone carrier, at your web host, or at your calendar provider can affect the service, and those are outside my control.
What I do commit to: I monitor the service, I fix what breaks as fast as I can, and you can reach me directly rather than filing a ticket. If a failure on my end causes a material interruption, tell me and I'll credit your account fairly for the time affected.
Ownership works differently for a website than for the receptionist, so this section is split.
Your website is yours. Once you've paid in full, you own the site, the copy I wrote for it, the images you supplied, your domain, and the files. If you ever want to move it elsewhere, you can, and I'll hand over the files without making it difficult. You don't need my permission and you don't lose it if you stop being a client.
The receptionist configuration is mine. RunSmooth owns the underlying systems, tooling, prompts, integrations, and methods used to build and run the receptionist, including anything developed while building your configuration. While you're a paying client you have a non-exclusive right to use your configuration as part of the service. That right ends when the receptionist agreement ends.
In both cases you own your business information, your customer data, your call recordings and transcripts, and your phone number.
If you'd like me to mention working with you or use your business name as a reference, I'll ask first.
Talk to me before you dispute a charge. If something on your bill looks wrong, email me and I'll fix it or explain it — usually same day. You agree not to file a chargeback or payment dispute without contacting me first and giving me 10 business days to resolve it. A dispute filed without that step, for a charge these terms authorize, is a breach of this agreement.
Late invoices earn interest. Any invoice unpaid 15 days past its due date accrues simple interest at 1% per month on the original invoice amount until paid. That's stated on the invoice from day one, not a surprise — and it's simple interest, so a $1,000 invoice three months late owes $1,030, no compounding.
Non-payment pauses the service. The suspension terms in section 06 apply to every invoice under this agreement, not just the monthly plan. Suspension doesn't stop what's owed from being owed.
The service is provided as-is. To the fullest extent permitted by California law, RunSmooth disclaims implied warranties of merchantability and fitness for a particular purpose.
RunSmooth's total liability to you for any claim arising out of this agreement is limited to the amount you paid RunSmooth in the twelve months before the claim. RunSmooth is not liable for indirect, incidental, or consequential damages, including lost profits, lost business, or lost opportunities arising from a call that was mishandled or misbooked, or from website downtime.
This is the standard limit for a service at this price. If your business needs broader coverage than this, say so before we start and we'll talk about whether I'm the right fit.
Nothing here limits liability that can't be limited under California law.
This section is about third parties — someone who isn't you or me bringing a claim connected to the service.
You cover claims that come from your side. If someone brings a claim against me because of information you gave me, how you used the service, content you provided, or something you did that these terms don't allow, you agree to cover my reasonable costs of dealing with it, including legal fees, and any judgment or settlement.
In practice that means things like: the receptionist told a caller something wrong because the information you gave me was wrong; text messages went to people who hadn't agreed to receive them; artwork or copy you handed me for your website belonged to someone else.
I cover claims that come from mine. If someone claims that something I built for you infringes their copyright or trademark, that's mine to solve. I'll handle it and cover the cost.
Either way, whoever is covering a claim gets told about it promptly and gets to run the defense. Don't settle something on my behalf without asking me, and I won't do it to you.
This section survives. It stays in effect after our agreement ends, for claims about things that happened while it was running.
Every agreement has a few clauses lawyers expect to find. Here are mine, in English.
If the world breaks, neither of us is in breach. Fires, earthquakes, power and internet failures, carrier outages, pandemics, or anything else genuinely outside our control — obligations pause until it passes. Whoever's affected tells the other promptly. This doesn't excuse paying for service already delivered.
I can bring in help or a successor. RunSmooth is one person, and part of how I protect you from that is the right to use trusted subcontractors, or to assign this agreement if the business is ever sold — your pricing and terms come along unchanged. You can't assign your side without asking me first, except to someone buying your business.
Letting something slide once doesn't waive it. If I don't enforce a term today, I can still enforce it tomorrow.
If one piece of these terms turns out to be unenforceable, the rest stay standing. A court trims the broken clause as narrowly as possible and everything else keeps working.
Notice means email. Anything these terms require in writing is properly given by email — me to the address on your account, you to the addresses in section 32. Notice counts from the day it's sent on a business day.
This document, plus your quote, is the whole agreement. Together they replace anything said earlier — on a call, in an email, in a proposal draft. If it matters, it's written in one of these two places.
If we end up in court, the loser pays the winner's legal fees. That cuts both ways, and honestly, it exists so neither of us ever has to use it.
I may update these terms as the service changes. If a change materially affects you, I'll email you at least 30 days before it takes effect. If you don't agree with the change, you can cancel before it takes effect and section 08 won't apply.
Your pricing and term don't change mid-term because these terms were updated. A fixed quote for a website build doesn't change either.
If something goes wrong, contact me first. Most problems are solved in a phone call, and that's the entire advantage of hiring one person instead of a platform.
Nothing here stops either of us from using small claims court — for what it's built for, it's faster and cheaper than everything else.
This agreement is governed by the laws of the State of California, without regard to conflict-of-law rules. Any dispute that can't be resolved directly will be brought in the state or federal courts located in Los Angeles County, California, and both parties consent to that jurisdiction.
Christopher Rivera · RunSmooth AI Solutions LLC · Santa Clarita, California
Email CRivera@RunSmoothAI.com · Support Support@RunSmoothAI.com · Phone (661) 990-8926
The phone number is answered by the same AI receptionist I'd build for you. Call it whenever.
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